Frequently Asked Questions

🐾 Frequently Asked Questions

1. What types of pets do your products cater to?
We offer products for cats, dogs, and birds — from toys and feeders to beds and grooming supplies.

2. Are your products safe for pets?
Yes! Most of our products are made with pet-safe, non-toxic materials to ensure the health and happiness of your furry friends.

3. Do you offer products for pets with allergies or sensitivities?
We do! Many of our items, like feeding mats and toys, are made from hypoallergenic and eco-friendly materials. Check the product descriptions for more details.

4. How do I choose the right size product for my pet?
Each product includes a size guide or specific measurements to help you choose the best fit. If you’re unsure, feel free to contact us for advice!

5. How can I clean the products?
Most of our items are easy to clean with a damp cloth or mild soap and water. Check the product description for specific care instructions.

6. How long will shipping take?
Shipping times may vary depending on your location. Generally, orders are processed within 5-7 days and delivered within 14-21 days. Please allow for slight variations.

7. Do you ship internationally?
We ship to Australia, United States and the United Kingdom. Stay tuned for international shipping options coming soon!

8. What is your return policy?
We want you (and your pets!) to be happy. If you're not satisfied, we offer a 14-day return or exchange policy. Items must be unused and in original packaging.

9. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to keep an eye on your delivery.

10. How can I contact customer service?
You can reach out to us anytime through our email at Catocatparadise@gmail.com. We're always happy to help!